Contact us
Email is the fastest way to reach us — we answer within one business day, Monday to Friday.
Orders & delivery
Include your order reference. Tracking questions are usually answered same day.
Wholesale & trade
Tell us the device, monthly volume and delivery state and we'll quote directly. See wholesale pricing first.
Phone
1300 000 000
9am–5pm AEST, Monday to Friday. Closed NSW public holidays.
Warehouse
Sydney, NSW 2000
Dispatch only — no public counter, no pick-ups.
Before you email
Most questions are already answered on the FAQ and shipping pages — delivery times by state, how bank transfer payment works, what happens if a parcel goes missing, and our position on returns.
Health questions
We can't give health or quitting advice, and we won't pretend otherwise. Nicotine is addictive and vaping is not risk-free. Speak to your GP or pharmacist, or call Quitline on 13 7848 — it's free and confidential.